Two-Factor Authentication (2FA) is a form of security that requires two forms of identification to access the application. These two forms must comprise something the user knows, and something the user possesses. In ei3 it adds an extra step to the log-in process, which sends a unique and random code to the user’s phone or […]
Category: Remote Service
Login Password Complexity and MFA Requirements
Note: Only “Super Admins” have authority to change a company’s password complexity rules. If you are a user that is required to login using multi-factor authentication, please click here to view how to do so. User login password complexity and multi-factor authentication requirements for ei3 applications can be controlled in two ways. A set of […]
How to remotely update your Amphion’s network configuration
This feature is available to Admin users only.This procedure works for eligible Amphions of networks and machines in ei3. In Remote Service, navigate to Admin and then either the Networks page or the Machines page. Using the Search bar, find the network or machine you’re looking to configure, and then select the Configuration icon for […]
VPN Service Troubleshooting
Trouble with connecting to machine Trouble viewing notifications (Internet Explorer) Trouble installing VPN Service software Error message/download prompt does not appear “Installation Incomplete” message appears in installation wizard Computer does not meet minimum system requirements Trouble with connecting to machine It’s likely that your network has some firewall rules in place which are preventing a […]
Remote Service Session Report
This one-click report provides detailed information about remote service sessions for the selected machine. This report can be found from the Remote Service page, under Reports. Machine Information – General identification information about the machine including a machine image. Session Count By Purpose – A graph of total monthly remote service session counts grouped by purpose over […]
Starting A Remote Service Session
Start Service Starting a remote service session begins by clicking on one of the three available machine keys on the Machines page. Only authorized users are able to start a remote service session with a given machine. Access to the remote service function can be enabled by a customer administrator user. Connection Dialog Upon selecting an available […]
Remote Service – Machines
The Machines page provides users with an overview of the customers’ machines and the ability to control various aspects and functions of machine remote service. Search Machine – The Search Machine function allows users to search / filter the machines list based on keywords such as Name, Serial Number, or Location. Company Access – This column indicates and controls whether […]
VPN Remote Service Guide
ei3’s Remote Service creates a secure tunnel from your computer, authenticated by, authorized by, and controlled through the Remote Service system. It connects your computer securely to the machine with which you want to remotely access. It uses TLS / SSL based, state of the art VPN technology to make your Remote Service session secure […]