Additional TCP and/or UDP ports can now be opened on individual red boxes to supplement the master port list. This is useful when adding a device, like an OPCUA server, which allows for communication ports to be defined by the user. First, log into Service, then navigate to Admin > Machines Search for your desired […]
Category: SERVICE – How To
Disconnecting a SERVICE Session
To disconnect or end a remote service session, simply click on the Close menu option: Clicking this button will display a short survey that must be filled out before the session is considered closed. Please note that some OEM partners have additional fields in this survey. IMPORTANT: if you disconnect your remote session via the […]
During a SERVICE Session
Connecting Initiating a SERVICE session can take up to a minute to complete. To indicate that a session is in progress, the connection status graphic at the top-right of the ei³ web page will turn green and animate, like so: Once the session has been established, the VPN Service icon in the System Tray will […]
How to Activate SERVICE
This article only applies to users who are admins in ei3. The Admin tab in the SERVICE application is not accessible to users who are not admins. If you are not an admin but you would like to activate the SERVICE subscription for your machine of interest, please reach out to your local ei3 admin. […]
Multi-Factor Authentication (2FA) Login
Two-Factor Authentication (2FA) is a form of security that requires two forms of identification to access the application. These two forms must comprise something the user knows, and something the user possesses. In ei3 it adds an extra step to the log-in process, which sends a unique and random code to the user’s phone or […]
How to remotely update your Amphion’s network configuration
This feature is available to Admin users only.This procedure works for eligible Amphions of networks and machines in ei3. In Remote Service, navigate to Admin and then either the Networks page or the Machines page. Using the Search bar, find the network or machine you’re looking to configure, and then select the Configuration icon for […]
Starting a SERVICE Session
Upon selecting an available key, the Start Remote Service Session page is presented to the user: Key Selection – One of the three available (gray) keys must be selected. Purpose – One of the available purpose choices must be selected. These include Maintenance, Operator Support, Test Remote Connection, and Troubleshooting. Create & Connect – For […]