Note: The user must have administrator access level in SERVICE to be able to access the shop floor LAN network devices analysis tool in the Admin > Networks page. The Direct Ping Test is a network tool that lets users test reachability to any IP address and port from the Amphion, without having to add […]
Articles Tagged: troubleshooting
Machine Network Troubleshooting Tools
Introduction Notes Accessing the Tools Ping an Address Ethernet Interface Link Status Ethernet Interface Traffic DHCP Client Scan Machine LAN for Devices Network State Table Introduction Investigating issues impacting ei3 Amphion connections can be a significant challenge. To assist, ei3 has developed special troubleshooting tools. This document presents some of the available tools in detail. […]
OEE Checklist
In some cases, machine OEE may not display correctly. Here are some things you can check when it comes to correcting errors with your machine OEE numbers. If any of these situations apply to your machines, please contact us to get your machine OEE values to read correctly. If you believe your machine […]
VPN Service Troubleshooting
Trouble with connecting to machine Trouble viewing notifications (Internet Explorer) Trouble installing VPN Service software Error message/download prompt does not appear “Installation Incomplete” message appears in installation wizard Computer does not meet minimum system requirements Trouble with connecting to machine It’s likely that your network has some firewall rules in place which are preventing a […]
Amphion Connection Troubleshooting Tree
View the troubleshooting PDF: Amphion_Troubleshooting_Flowchart