Below is a list of the most recent changes made to the Remote Service Platform and Customer Portal. See the complete list of past changes and updates here.


ei3 Corporation is delighted to announce the latest release of its ei3 remote service and remote monitoring applications.

In this release, we’re providing a completely new user interface with a more modern look and feel to our Customer Portal and related data-based applications. In addition, access will now be provided for Admin users to manage their Amphion Edge data collection tools and for our end customer users to perform remote service functions on their own machines, prior to activation of any of the Customer Portal apps. The names of our products are shortened, with the OEE and productivity-related features of Customer Portal and Remote Monitoring combining into a new app called PRODUCTION, and the machine process data-related features from Remote Monitoring will now be found in a new app called MONITOR. ei3 users will also have the benefit of using an optional, brief guided video tour of the new user interface.

Also included in this update are:
– New APIs for implementing our MFA and enhanced password complexity rules in custom dashboards, Andon displays, and other apps where ei3 login authentication occurs.
– ei3’s Enodia tool has been updated for compatibility with Windows 11 and is now available for users to download directly from Remote Service > Help. For more details and the user guides for Enodia see Enodia guides.
– A new standard report in DOWNTIME for providing downtime details by teams, where teams are associated with the local production shift schedule.
– We’ve improved our error-checking tools to help our Admin users avoid mistakes when setting up or modifying Amphion networks in Remote Service, and added two new troubleshooting tools in the Amphion with additional details of the source and destination of network traffic that the Amphion sees.
– A convenient tool for ei3 Remote Service Admin users allows the export and import of machine devices from any machine to any other machine, with the flexibility to define desired actions on a device-by-device basis. This capability has been expanded to use full machine templates.

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