Below is a list of the most recent changes made to the SERVICE Application and Customer Portal. See the complete list of past changes and updates here.

3/7/2024

ei³ Corporation is delighted to announce the latest release of its ei³ SERVICE and Customer Portal applications.

New SUSTAIN features:

  • Updates to the SUSTAIN dashboard: we have created new ei³ Tag Types for defining which machine delta-value data points are relevant for material and total energy consumption, to drive the sustainability metrics for each machine. The dashboard summary page provides an overview for the location, with drill-down links to individual machines. Metrics include total energy, energy per unit material produced, total CO² emissions, and total SEI.
  • New INSIGHTS badges for machines using SUSTAIN. The badges show the energy consumption, CO² emissions, and material produced by the machine. To utilize these badges, the machine must have requisite data points that report energy consumption and material output, with those points defined with the relevant ei³ Tag Types.

New PRODUCTION and DOWNTIME features:

  • Users can now enter general notes or comments about the current shift production operations, downtime reasons, or for any other purpose, via the DOWNTIME Assign page. These shift notes will then appear in the PRODUCTION Shift Performance report.
  • Downtime Summary reports now optionally include downtime details displayed for each shift, or for each team when teams are defined for shifts. This option is presented in the final step of the report wizard.
  • Shift Performance reports have been updated to report the portion of material produced by each job that ran during the shift, as an addition to the material produced for the entire job, and the OEE shift productivity metrics reported.

New SERVICE features:

  • To help with troubleshooting and network configurations, when green box Amphion networks use DHCP for internet connectivity, the associated DNS IP Addresses will be reported back to the Edit Network page for Admin users to see and use for troubleshooting if necessary.
  • Expanded machine deletion functions for cases when a machine is retired or moved, or to facilitate network changes: When such machines contain data that were collected from the machine or data records associated with the machine owner or OEM users use of ei³ applications, such as SERVICE sessions, quality or productivity records, the user will be provided a list of the source of records that will be deleted with the machine, for user approval and confirmation prior to permanent deletion.
  • Updates and clarifying improvements to the more flexible and powerful red box Amphion network configuration admin settings for v2 networks, specifically for its Shop Floor LAN interface: Were adding a drop-down selection for this interface setting in the Edit Machine page that which, when Default is selected, will auto-fill the IP Address to align with the machines corresponding network settings. This is the proper selection for the most common case when both Amphions are on the same physical LAN. The Custom option is primarily for defining the Shop Floor LAN interface differently between the red and green boxes to account for different physical networks.
  • A mandatory update to the ei³ VPN Service software used by all remote service users is coming this month, to update its security certificate. The update will be presented to all users who dont yet have it, for download and installation on their computers.

For more information about ei³’s applications, features, and tools, please check our ei³ Knowledge Base.

 

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