Below is a list of the most recent changes made to the SERVICE Application and Customer Portal. See the complete list of past changes and updates here.


ei³ Corporation is delighted to announce the latest release of its ei³ SERVICE and Customer Portal applications.


  • A new SUSTAIN badge showing energy consumed by components for electric, pneumatic, and other sources, and the CO² impact in total and as measured per part or other material produced in the same time frame. Use of the correct ei³ data point Tag Types is required when setting up the machine data collection process, to obtain the material counts and respective energy components. Click here for more information.
  • We’re reintroducing the Cycle Time badge for machines that produce material using a cyclic process. The badge is available for selection for machines within designated Product Lines and that use the ei³ data point Tag Type “Cycle Time”. The badge displays current cycle-time information, the current job, downtime and lifecycle status, including the status of predictions associated with the machine. Click here for more information.


  • ei³ customers can now use three new APIs for obtaining their factory sustainability information in a format that is easily consumable by standard Business Intelligence tools.


More flexibility for our remote service users, and more updates to our industry-leading suite of network analysis troubleshooting tools:

  • Users can now choose to prevent access to the local IP Addresses of machine devices during their remote service session, thus using only the private ei³ Argo IP Addresses. This may be used to resolve certain cases when a local IP Address on the user’s own network is not accessible from his computer during the session if there is a device on the target machine using the same IP Address. Click here for more information.
  • See how much traffic by TCP or UDP protocol has been forwarded through each allowed port of an Amphion red box, since the last time the Amphion was rebooted. This tool is available in the Amphion’s web user interface. Click here for more information.
  • For help with local network troubleshooting, we now display the verified, respective MAC address of each Amphion’s connection to the Shop Floor LAN, in the Admin and Machine Settings pages of both SERVICE and the Customer Portal. These are the “To ei3” interfaces of the red boxes, and the “To Machine” interface of the green box.
  • Increased useability is provided with the added display of the Amphion processing status lights in the Amphion Model 14 web user interface.


  • The Material Review page will now detect and show when there are notes entered on any Hold Ticket or Test Entry screens related to relevant jobs displayed there as well. These notes are editable there as well as are other notes entered by users directly on that page.

For more information about ei³’s applications, features, and tools, please check our ei³ Knowledge Base.


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