Note: The user must have administrator access level in SERVICE to be able to access the shop floor LAN network devices analysis tool in the Admin > Networks page. The Network Destinations Connectivity Test is a network tool that allows users to confirm whether or not the Amphion green box is able to access certain […]
Category: Admin
Previously known as Admin Tools
How to search for expected devices on a Shop Floor LAN
Note: The user must have administrator access level in SERVICE to be able to access the shop floor LAN network devices analysis tool on the Admin > Networks web page. The Network Devices Tool allows users to view the devices that the Amphion S14-H or A14-H green box has detected to be connected to the […]
How to Connect to the S14 Red Box Amphion Edge OPC UA Server from a Device on the Factory LAN
Note: The user must have administrator access level in SERVICE to be able to access the shop floor LAN network devices analysis tool in the Admin > Networks page. With this feature, SERVICE admin users can configure the Amphions to allow a device on a customer’s factory LAN, such as an MES or SCADA system, […]
How can I access an isolated device on my shop floor LAN through remote service?
Note: The user must have administrator access level in SERVICE to be able to access the shop floor LAN network devices analysis tool in the Admin > Networks page. Some special network setups involve isolated devices, sometimes on an external server, that while still on the same shop floor LAN, are separate from the machines […]
How to set up Device LANs to reach machine devices on different networks through another device.
The Device LAN (optional) feature allows ei³ SERVICE admin users to create custom network routes for their Red Box Amphion devices. This feature is accessed under Admin → Edit Machine and is used to define special network paths that allow the Amphion to reach devices on different subnets than the main Machine LAN. It does […]
Single Sign-On (SSO) for Customer Portal
Introduction Benefits of SSO for Partner Companies Accessing the SSO Configuration Menu Viewing and Managing Identity Providers How to Add or Edit an Identity Provider Audit Logs: Tracking Configuration Changes SSO Login Flow for Partner Companies Troubleshooting and Support Additional Resources Single Sign-On (SSO) for Customer Portal User Guide This guide is for ei3 SERVICE […]
Customer Engagement API: Business Intelligence Data Overview
The Customer Engagement API provides Business Intelligence (BI) data related to networks, machines, active applications, sessions, and more. This article outlines the details of each attribute included in the input and output parameters, enabling users to effectively utilize the API for their business intelligence needs. API Endpoint Endpoint: GET /bpid/ver/bi/customer/engagement API Input Parameters The following […]
Version 2 Argo Network Guide
Highlights of v1 and v2 Networks Networks After January 18, 2024 Network Creation Default Shop Floor LAN Parameters Encrypting Data on the Shop Floor LAN Network Conversion and Administration Machines on v2 Networks Machine Creation Single IP Address for the Red Box Shop Floor LAN: Red and Green boxes on Different Physical LANs Devices of […]
LINKS
The LINKS feature allows you to see available shop floor displays for your machines, add your own convenient links to company or external websites, and share them with other ei3 users at your company. It is available in the ei3 Customer Portal. The LINKS drop-down menu includes two sections: Shop Floor Displays and My Links. […]
What Are System Messages?
System Messages are short text messages that can be created and displayed at the top of the ei3 apps web pages for all users of Remote Service and / or the Portal during a specific window of time. They can be used by administrators to notify users of planned downtime & maintenances, new feature launches, […]