What is a Day Start Offset and how can I use it?

When setting up a machine shift schedule, an option provided is the Day Start Offset. This is used in cases where a shift might start the day before on the first day of the week (in a shift schedule configured to start on Mondays, a 6-hour shift starting at 23:00 on Sunday night and stretching […]

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How can I check my machine connection status?

You can check your machine connection status from the  Remote Service > Machines page in the Customer Portal, or from the Machines page in the Remote Service Platform. The status box indicators will show whether the machine is currently on or offline, and mousing over a box will display the duration of the current status. […]

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How can I change a machine’s maximum speed?

Caution: Change of machine maximum or minimum speed will impact OEE values from this time forward You can change specific machine information from the Admin Tools page. Click here for more information. © 2020 ei3 Corporation. Content of this web page is proprietary to ei3 Corporation.

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What is a machine Stop?

A machine is considered Stopped (or down) when its speed falls below its set Minimum Production Speed. This terminology is irrespective of downtime tracking or downtime events. © 2020 ei3 Corporation. Content of this web page is proprietary to ei3 Corporation.

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What is a machine Downtime Event?

Any machine stop will normally trigger a downtime event. Those downtime events that are not either manually or automatically assigned to a downtime code will be considered an unassigned downtime event and will negatively impact the machine’s availability. © 2020 ei3 Corporation. Content of this web page is proprietary to ei3 Corporation.

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Why don’t I see downtime categories for my machine?

You may need to create or assign downtime codes. Typically, you will need to start by creating downtime categories and codes, then managing and assigning codes to individual machines. © 2020 ei3 Corporation. Content of this web page is proprietary to ei3 Corporation.

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