Even if your machine badge is showing data for your machine, or the Remote Monitoring Snapshot is displaying up-to-date values, you may not see data displayed on your machine charts under Remote Monitoring – Productivity. Some possible reasons for this are listed below. If the issue is not listed or the answers below do not […]
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Can I check when my machine data was last collected?
From the Customer Portal, go to Remote Monitoring > Snapshot (page should load upon selection). Here a complete list of machine data points is provided, along with the last collected values for each. At the top of the list a timestamp is displayed showing the last time data was collected successfully. This is a good […]