When a machine (red box) or a network (green box) are offline in ei3, stopping you from performing remote service, the first thing to check are the physical aspects of the connection: Is the machine online? Are the Amphions online? Has anything been moved or reconfigured? Have there been any recent local network changes? Further […]
Category: Machine Portal
Machine Capabilities
Note: Some or all of these options may not be visible to you depending on your administrator level. In SERVICE, under the Admin > Machines > Edit Machine page (found by clicking the Edit icon), you may find a section titled “Machine Capabilities.” Each option and their functions are described below. Allow Customer Remote Service: […]
Preview Machine
The Preview Machine function provides the user with an additional sub-menu of functions leading to more information about the selected machine. This includes summary, devices, and journal information. A refresh button is provided on each page to refresh the information with present values and states. This page is accessible from: The Remote Service Platform, under […]
Editing Machine Details
From the Admin Tools menu, select Machines. Choose a location from the selection bar above, if necessary. Click the edit icon next to the machine you’d like to edit the details of. Editing machine info allows you to change: Machine minimum/maximum speeds, which impact the machine’s overall Performance values (a measurement used for OEE). Caution: […]