Note: Some or all of these options may not be visible to you depending on your administrator level.

In the Remote Service Platform, in the Admin > Machines > Edit Machine page (found by clicking the Edit  icon), you may find a section titled “Machine Capabilities.” Each option and their functions are described below.

  • Automatic Quality: When this option is unchecked, quality can be entered manually in the Customer Portal, from the machine Dashboard. An Edit  icon will appear in the Production quadrant near the Quality production value, which will allow users to manually input a quality percentage for their machine OEE calculations. This is useful for some machines which aren’t equipped with material count sensors.

  • Allow Customer Remote Service: When enabled, allows any customer to create and send their own Remote Service access keys, from the Remote Service page in the Customer Portal (requires product activation).

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