What is SERVICE? SERVICE is a Software-as-a-Service application that controls the ability for support personnel to remotely access electronic devices that control machines instantaneously across the globe, in a secure fashion. SERVICE securely does away with the connection gap between equipment manufacturers and their installed machines. Machine builders can amplify their diagnostic and troubleshooting capabilities, […]
Articles Tagged: remote service platform
SERVICE
ei3’s SERVICE application is the ultimate solution for ensuring “ZERO TRUST REMOTE ACCESS” to industrial networks, bridging the gap between equipment manufacturers and installed machines securely. With SERVICE, machine builders can enhance diagnostic and troubleshooting capabilities, minimizing machine downtime for their customers. This enables them to provide secure, remote, and real-time troubleshooting, drastically reducing travel […]
Machine Capabilities
Note: Some or all of these options may not be visible to you depending on your administrator level. In SERVICE, under the Admin > Machines > Edit Machine page (found by clicking the Edit icon), you may find a section titled “Machine Capabilities.” Each option and their functions are described below. Allow Customer Remote Service: […]