New Customer Creation

The guide below provides a step-by-step outline on adding a new company, its divisions, as well as machines and their devices. Note that some or all of these capabilities may not be available to some users. If you need assistance with any customer or machine creation, contact us for assistance. There are 6 menu items that […]

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Manage Schedules

For details on machine schedule creation, see this article. Once you’ve created a schedule, it’s time to apply it to your machine. From the Tools > Manage Schedules menu, select a machine using the machine selection bar at the top of the page. In the Action column, click the  icon. Select the schedule you’d like […]

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How to Set Up and Start Data Collection With OPC-UA

In order to configure an OPC UA job, you must have UA Expert installed on your computer to validate data points. This article explains OPC-UA-based Amphion Edge Device data collection in detail. For a more general overview on data collection, see this article. For Rockwell and eWOD-based data collection, see this article instead. Setting Up […]

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Customer Portal – Users

Search Functions New User Creation Admin Access Levels Set User Permissions Permission Levels Editing User Information User Groups New User Group Creation My Profile Please note: This article describes Customer Portal users, which are different from Remote Service users. See this article for details on Remote Service users. The Users page in the Customer Portal displays […]

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