ei3’s Downtime Tracking allows admin users to change downtime periods on any machine to be listed instead as uptime (run time). Doing this ‘deletes’ a downtime period and instead treats it as machine runtime when calculating machine OEE. Whenever a change like this is made, ei3 keeps a historical record of it for reference. It […]
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How do Alert functions work?
Ei3 provides various alerts in the Remote Service Platform, and in the Customer Portal. Alerts are available in the Customer Portal for Remote Monitoring, Downtime Tracking (if said products are active on the selected machine), and in the Remote Service Platform for network and machine connectivity. Each alert page has an Options field which lets […]
Can I get an alert if my machine connection is down?
You can configure the system to send out an Email or Text message when a connection has been off for more than X number of minutes. In the Remote Service Platform, navigate to the Admin -> Networks page, and select the bell icon under the Configure column to open the Alerts page. On the Alerts page […]
Report sharing/alert notifications will not send. How can I fix this?
Check to make sure each recipient email/phone number is separated by a comma. For text recipients, make sure you have included the recipient’s country code prefix before their phone number – no spaces or non-numerical characters. If you wanted to add a number in Switzerland, for example, you would need to pre-pend the country code […]