You can configure the system to send out an Email or Text message when a connection has been off for more than X number of minutes.
In the Remote Service Platform, navigate to the Admin -> Networks page, and select the bell icon 
under the Configure column to open the Alerts page.
On the Alerts page you can configure when the first alerts gets sent, if/when additional alerts are sent, max number of alerts to send (up to 60), and if a resolution email get sent.
For more information on alerts and alert setup, click here.
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