Using the ei3’s VPN remote service software and other web applications such as the Customer Portal and its associated apps (i.e. Downtime Tracking, Remote Monitoring, etc) requires that the client computer have at least the following characteristics: Windows 10 or higher 1 gigahertz (GHz) or faster processor 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM […]
What web browsers are supported by ei3?
The minimum recommended browser versions for using ei3 are: Google Chrome v49 and up Mozilla Firefox v52 and up Microsoft Internet Explorer v11 and up Microsoft Edge v18 and up Opera v49 If you are trying to use some other browser, contact e-services to check your browser compatibility with our web applications. See also: Minimum […]
What do the colors of the status icons in ei3 mean?
Across ei3’s web applications and products, both in the Remote Service Platform and the Customer Portal, the red and green status icons are used to indicate the current status of various items. In general, these status symbols follow the following rules: A red status symbol means off, disabled, or inactive. A green status symbol means on, enabled, […]
What are MES and ERP systems?
A manufacturing execution system (MES) is any computerized system used to track the process of raw materials to a final product. These systems range in variety, purpose, and functionality, and can be used to track anything from product waste, OEE, scheduling and resource management, product life cycles, and more. Enterprise resource planning (ERP) refers to […]
A search results list table is loading blank/not displaying data. How can I fix this?
Several search results list tables in the system, including the Users/User Groups, or Machine Data Points, will load a page with an empty table of search results displayed by default. Most tables with a list of search results can be searched by any column (i.e. Name, Location, Description, Enabled, etc) to display those items. To show all search results, enter * in the […]