In general, these status symbols follow the following rules:
- A red status symbol means off, disabled, or inactive.
- A green status symbol means on, enabled, or active.
- In some cases, a grey status icon may appear – this can either mean inactive, invalid, or null.
Status icons are important on web pages such as the Remote Service page, which displays a list of your factory’s machines and their current status.
The status indicator lights in the various columns have slightly different meanings.
Remote Service – Contract Status
Hovering your mouse over any of these icons will show the expiration date of the Remote Service application. If it has already expired, the hover text will show the date it expired.
If Auto-Renew has been selected for any of these products, the hover-over information will also display the end date of the current product activation – it will also indicate whether the auto-renewal is active in parentheses after the end date of the current active period.
Mousing over an icon will show how long the network connection status has been in its current state (Connection OK or Connection Failed).
Mousing over an icon will show how long the connection status to the red box has been in its current state (Connection OK or Connection Failed).
The top of the page displays whether the network or machine are accessible (matches the statuses shown from the main Remote Service page).
Auto-Renewal of products on machines from the Product Activations page will allow a product to automatically be renewed once the current activation period has ended. Certain web pages, such as the Machines tab in the Remote Service Platform, or the Dashboard in the Customer Portal, will display the product’s current end date with an “Auto-Renewal” message following in parentheses, indicating that auto-renewal is active for that product.
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