How can I add a custom FTP IP Address to a device?

Some devices require adding a custom FTP address in order to properly set them up and communicate with them through ei3. This can be done by any user with editing capabilities through the Remote Service web application. In the Remote Service Platform, search for your machine from the Admin > Machines tab, then click the […]

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Where can I find the IP address of my Amphion and its devices?

You can find your Amphion’s IP address by logging in to the Remote Service Platform. From the Machines tab, search for your machine using the Search bar. Preview your machine information by clicking the Preview Machine icon . In the machine preview window, navigate to the Devices tab to view your device IP addresses (both […]

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Where can I go to find or edit my shop floor network information?

There are a couple ways to find your network information: From either the Customer Portal under the Remote Service tab (requires active Remote Service product), or from the Remote Service Platform: 1. Go to the Machines tab, and search for the machine or network you’re looking for. 2. Start a remote service session and click […]

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