What is the Argo IP address?

Argo IP addresses allow a service technician or an ei3 agent to remotely access a device using a Remote Service session. Argo IP addresses are assigned to each device by ei3 and can only be used for remote connections (they cannot be used locally). An authorized user can connect to any specific device’s Argo IP […]

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Where can I find the IP address of devices?

You can find the IP addresses of devices connected to Amphions by logging in to the Remote Service Platform. In the SERVICE application, go to the Machines tab and use the search bar to find the machine you are interested in. Once you locate it, click the Preview Machine icon . Then, navigate to the […]

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Where can I go to find or edit my shop floor network information?

There are a couple ways to find your network information: From either the Customer Portal under the Remote Service tab (requires active Remote Service product), or from the Remote Service Platform: 1. Go to the Machines tab, and search for the machine or network you’re looking for. 2. Start a remote service session and click […]

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