Across ei3’s web applications and products, both in the Remote Service Platform and the Customer Portal, the red and green status icons are used to indicate the current status of various items. In general, these status symbols follow the following rules: A red status symbol means off, disabled, or inactive. A green status symbol means on, enabled, […]
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My company’s firewall may be blocking the remote service VPN. How can I fix this?
Modern firewalls are capable of doing inspection of the packet contents for portions of https traffic flow. This ability falls into the category of Intrusion Detection or Intrusion Prevention (IDS/IPS) services. This can be important when a Green or Black box Amphion fails to make a connection with its VPN servers and is an unintended […]
Can I assign my own IP to an amphion?
Yes, it is possible to assign your own IP to a black box. Doing so can cause issues with data collection however, and we may need to assist you in this process. Contact us for guidance with this process in order to ensure that data collection continues unhindered. If you’re using OPCUA the reset process […]