Where can I find my VPN log file?

If you’re having trouble connecting to machines using the VPN service (Remote Service), or you’re having issues with installing the ei3 VPN service client, it can be useful for us if you send a copy of your log file so we can more easily determine what’s going on. When you email us for assistance, please […]

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What is Remote Service?

The Remote Service product allows service technicians to remotely access machines and their devices instantaneously across the globe through a secure VPN tunnel. For more details on Remote Service, see this article. © 2020 ei3 Corporation. Content of this web page is proprietary to ei3 Corporation.

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What do the colors of the status icons in ei3 mean?

Across ei3’s web applications and products, both in the Remote Service Platform and the Customer Portal, the red  and green  status icons are used to indicate the current status of various items. In general, these status symbols follow the following rules: A red  status symbol means off, disabled, or inactive. A green  status symbol means on, enabled, […]

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How can I revoke a remote service authorization on my machine?

There are certain rules regarding the ability to revoke remote service authorizations. Customer users cannot revoke a remote service authorizations. e-Services users cannot revoke Customer remote service authorizations. Any Customer user can revoke remote service authorizations which they themselves created. Only customer Administrator users can revoke Customer remote service authorizations, and even then, only at or below […]

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