If you’re having trouble connecting to machines using the VPN service (Remote Service), or you’re having issues with installing the ei3 VPN service client, it can be useful for us if you send a copy of your log file so we can more easily determine what’s going on. When you email us for assistance, please include a copy of the log file. You can find this file in the following folder:

C:\Program Files (x86)\ei3Corp\VPN Service\openvpnLog.txt

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