Introduction Benefits of SSO for Partner Companies Accessing the SSO Configuration Menu Viewing and Managing Identity Providers How to Add or Edit an Identity Provider Audit Logs: Tracking Configuration Changes SSO Login Flow for Partner Companies Troubleshooting and Support Additional Resources Single Sign-On (SSO) for Customer Portal User Guide This guide is for ei3 SERVICE […]
Category: Admin
Previously known as Admin Tools
Customer Engagement API: Business Intelligence Data Overview
The Customer Engagement API provides Business Intelligence (BI) data related to networks, machines, active applications, sessions, and more. This article outlines the details of each attribute included in the input and output parameters, enabling users to effectively utilize the API for their business intelligence needs. API Endpoint Endpoint: GET /bpid/ver/bi/customer/engagement API Input Parameters The following […]
Version 2 Argo Network Guide
Highlights of v1 and v2 Networks Networks After January 18, 2024 Network Creation Default Shop Floor LAN Parameters Encrypting Data on the Shop Floor LAN Network Conversion and Administration Machines on v2 Networks Machine Creation Single IP Address for the Red Box Shop Floor LAN: Red and Green boxes on Different Physical LANs Devices of […]
LINKS
The LINKS feature allows you to see available shop floor displays for your machines, add your own convenient links to company or external websites, and share them with other ei3 users at your company. It is available in the ei3 Customer Portal. The LINKS drop-down menu includes two sections: Shop Floor Displays and My Links. […]
What Are System Messages?
System Messages are short text messages that can be created and displayed at the top of the ei3 apps web pages for all users of Remote Service and / or the Portal during a specific window of time. They can be used by administrators to notify users of planned downtime & maintenances, new feature launches, […]
What is the Data Value Accumulator Function?
This article is split into the following sections: Lifetime Material Counter Accumulator for any data point Accumulator Conditions When selected in the set-up of a data point, the Accumulator function will cause the value of the data point to become an accumulating sum of the difference in values (“delta-value”) read from the device. The system […]
Amphion Edge Device Data Collection – Overview
The Amphion Edge device is robust and able to handle various types of data collection. This article lists each step required to successfully set up and start collecting data from your devices. ei3‘s data collection services are optimized for an ever-growing list of specific control systems. While the current data collection services available are only […]
Trigger Data Collection
Trigger-based data collection allows users to set up a set of data points to be collected when a specific trigger event occurs on the machine, as detected by a change in the value of any one data point. This means a trigger-based collection job might collect data several times in a minute, or only a […]
Required Format for Importing Data Points Using Excel
When importing data points to a machine using Excel, it’s important that all the data point information is properly formatted. Any errors will result in a failed import attempt. When you export an existing data point list into an Excel file, the data points will be properly formatted for Excel, and can easily be copied […]
Checking for properly configured OPC UA jobs
If you are a customer using OPC UA to collect data, and you’ve set up the entire job but your data is not collecting, here are a few items to check on in order to make sure the data collects properly. 1. The device is online and you are able to telnet to port 4840 […]