When getting ready to start collecting data from your machine using the Amphion Edge device, there are a few steps which you’ll need to make sure are completed first before you get started. These items are listed below. Verify the Amphion software version You will need to verify that the Amphion has the right software […]
What is a data gap, and what can I do about it?
A gap in data can occur when a machine cannot connect to the internet, so its data cannot get to ei3. Causes of Data Gaps Data gaps can occur for a variety of reasons. These can be, but are not limited to: The machine or other connected devices are powered off. A loss of internet […]
Can I check when my machine data was last collected?
From the Customer Portal, go to Remote Monitoring > Snapshot (page should load upon selection). Here a complete list of machine data points is provided, along with the last collected values for each. At the top of the list a timestamp is displayed showing the last time data was collected successfully. This is a good […]
Do I need to reset/restart data collection when making changes to data or tags?
You will need to reset data collection in order to reconfigure/add datapoints or variables to a data collection job. (This includes changing data points, a read address, tags, etc). Changing a tag description will not require a data collection restart. In most cases, you will need to contact us in order to successfully reconfigure/reset a […]