What is a data gap, and what can I do about it?

A gap in data can occur when a machine cannot connect to the Internet, so its data cannot get to ei3. Causes of data loss Data loss can occur for a variety of reasons. These can be, but are not limited to: Machine or other connected devices are powered off. A loss of internet connection […]

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Can I check when my machine data was last collected?

From the Customer Portal, go to Remote Monitoring > Snapshot (page should load upon selection). Here a complete list of machine data points is provided, along with the last collected values for each. At the top of the list a timestamp is displayed showing the last time data was collected successfully. This is a good […]

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