A gap in data can occur when a machine cannot connect to the internet, so its data cannot get to ei3.

Causes of Data Gaps

Data gaps can occur for a variety of reasons. These can be, but are not limited to:

  • The machine or other connected devices are powered off.
  • A loss of internet connection or disruption in internet service.
  • A firewall or an intrusion detection system that prevents connection to ei3.
  • A faulty Ethernet cable or switch.
  • The wrong red box is installed on the machine, an unmatched green and red box(es) have been connected, or red boxes have been swapped.
  • The wrong IP address or network information configured in the green or the red box.

Checking for Data Gaps

There are a few ways to check if you have a gap in data for a machine.

  • Go to the MONITOR > Data Snapshot page. This displays the last time data was successfully collected from the machine.
  • From the MONITOR > Reports page, generate a Data Gap Analysis based on your preferences.
  • Go to the MONITOR > Alerts page and set up a Data Gap Alert. For information on configuring such an alert, see here.
For further help with data gaps and connectivity issues, refer to the data gap diagnostic flowchart or contact care@ei3.com

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