A gap in data can occur when a machine cannot connect to the Internet, so its data cannot get to ei3.

Causes of data loss

Data loss can occur for a variety of reasons. These can be, but are not limited to:

  • The machine or other connected devices are powered off.
  • A loss of internet connection or disruption in internet service.
  • A firewall prevents connection to ei3.
  • A faulty Ethernet cable or switch.
  • The wrong red box is installed on the machine, an unmatched green and red box(es) have been connected, or swapped red boxes.
  • The wrong IP address or network information put in green or red box.

Checking for Data Loss

There are a few ways to check if you have a gap in data for a machine.

  • Go to the Remote Monitoring page and check the machine’s Snapshot. This displays the last time data was successfully collected from the machine.
  • Generate a report. From the Reports menu, generate a Data Collection and Connectivity Status Report based on your preferences to check for missing data on your machine(s).
  • Go to the Remote Monitoring > Admin page for Alerts and set up a Missing Data Alert. For information on configuring such an alert, see here.
For further help with data gaps and connectivity issues, refer to the data gap diagnostic flowchart or contact e-services@ei3.com

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