A password reset is only a few clicks away. Follow the steps below to get yourself set up with a new password. From the Login page (Remote Service OR Customer Portal), click the Forgot Password link. Fill out the text fields provided on the Reset Password page. You will need to provide your user name […]
User creation did not work – item with the same name already exists. How can I fix this?
Our system stores user names from across all companies and customers to one single database. This means if a user has already taken a username, it will not be available for your use even if it does not show up on your list of users. If you have tried to create a user but had trouble […]
How do user groups work?
The User Groups function makes it easy to set up several user permissions for several machines with far less clicks. If you’re setting up several users with the same permissions, rather than clicking through several times on each user to set up their individual permissions, you can make a user group with the set permissions […]
How do I disable a user?
Warning: Disabling a user blocks their account from all access to the system. When you want to remove or delete a user, remember that for long-term audit purposes we don’t completely eliminate the record of that person having once been allowed in. Instead, we disable the user, which blocks their account from all access to the system. Additionally, for security purposes, […]
How do I create a user?
See User Creation for information regarding users. © 2023 ei3 Corporation. Content of this web page is proprietary to ei3 Corporation.