Our system stores user names from across all  companies and customers to one single database. This means if a user has already taken a username, it will not be available for your use even if it does not show up on your list of users.


If you have tried to create a user but had trouble saving the user, you may have seen a message: “Item with the same name already exists. Please change name and try again.

In such cases, the username you’ve tried to enter is already in use. Try the following changes to your username in order to have it saved correctly:

  • Add numbers. jsmith may be taken, but jsmith739 is likely to be still available.
  • Add an underscore. j_smith_02 for example.
  • Use your company name or acronym. abc_co_smith will be a unique username and likely not in use.


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