Trouble with connecting to machine Trouble viewing notifications (Internet Explorer) Trouble installing VPN Service software Error message/download prompt does not appear “Installation Incomplete” message appears in installation wizard Computer does not meet minimum system requirements Trouble with connecting to machine It’s likely that your network has some firewall rules in place which are preventing a […]
Articles Tagged: remote service
Remote Service Session Report
This one-click report provides detailed information about remote service sessions for the selected machine. This report can be found from the Remote Service page, under Reports. Machine Information – General identification information about the machine including a machine image. Session Count By Purpose – A graph of total monthly remote service session counts grouped by purpose over […]
Starting A Remote Service Session
Start Service Starting a remote service session begins by clicking on one of the three available machine keys on the Machines page. Only authorized users are able to start a remote service session with a given machine. Access to the remote service function can be enabled by a customer administrator user. Connection Dialog Upon selecting an available […]
VPN Remote Service Guide
ei3’s Remote Service creates a secure tunnel from your computer, authenticated by, authorized by, and controlled through the Remote Service system. It connects your computer securely to the machine with which you want to remotely access. It uses TLS / SSL based, state of the art VPN technology to make your Remote Service session secure […]
Customer Portal – Productivity Dashboard
The Dashboard tab of the Customer Portal allows users to get a deeper look at the statistics of an individual machine. Use the machine selection bar at the top of the page to select a machine and view its performance statistics. Once a machine is selected, users can toggle between the Productivity Dashboard and the […]