This one-click report provides detailed information about SERVICE sessions for a machine. This report can be generated from the Machines page by clicking on the icon next to the machine of interest.

Machine Information – General identification information about the machine.

Session Count By Purpose – A graph of total monthly SERVICE session counts grouped by purpose over the past 12 months.

Session Hours By Purpose – A graph of total monthly SERVICE session durations grouped by purpose over the past year.

Service Sessions – A list of all SERVICE sessions conducted with the selected machine, including:

  • Date – The date the session ended.
  • End Time (UTC) – The time the session ended in the UTC time zone.
  • Key Creator – The user who created the SERVICE session key.
  • Key User – The user who used the SERVICE session key.
  • Duration – The duration in hours, minutes, and seconds of the session.
  • Purpose – The purpose selected for the session.
  • Type – The type of session:
    • Green keys represent direct SERVICE sessions, initiated by the logged in ei³ user.
    • Blue keys represent emailed SERVICE session keys.

Historical Session Activity – The number of sessions and their total and average duration for each month of the past 12-month period.

Machine Journal – A list of all machine journal entries for the selected machine, including:

  • Date / Time – The date and time the journal entry was created in the UTC time zone.
  • User – The user that created the journal entry.
  • Notes – Historical view of the comments entered by the OEM experts or external users during or after the remote sessions.

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