This one-click report provides detailed information about remote service sessions for the selected machine. This report can be found from the Remote Service page, under Reports.

Machine Information – General identification information about the machine including a machine image.

Session Count By Purpose – A graph of total monthly remote service session counts grouped by purpose over the past year.

Session Hours By Purpose – A graph of total monthly remote service session counts grouped by purpose over the past year.

Service Sessions – A list of all remote service sessions conducted with the selected machine including:

  • Date – The date the service session ended.
  • End Time (UTC) – The time the service session ended in the UTC time zone.
  • Key Creator – The user that created the remote service session key.
  • Key User – The user that used the remote service session key.
  • Duration – The duration in hours, minutes, and seconds of the remote service session.
  • Purpose – The purpose selected for the remote service session.
  • Type – The type of remote service session.

Green keys represent direct remote service sessions.

Blue keys represent e-mailed remote service sessions.

Machine Journal – A list of all machine journal entries for the selected machine, including:

  • Date / Time – The date and time the journal entry was created in the UTC time zone.
  • User – The user that created the journal entry.
  • Notes

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