To supplement the master port list and the Machine Ports list, additional TCP ports can be opened on red or black box Amphions to allow communication with individual devices. This feature enables fine-grained access control. Access to devices can be controlled by ei3 admin users by selecting allowed TCP and UDP ports on three levels: […]
Articles Tagged: service
How To Add Machine Ports
Additional TCP and/or UDP ports can be opened on individual red or black box Amphions to supplement the master port list. This is useful when adding a device, like an OPC UA server, which allows for communication ports to be defined by the user. Access to devices can be controlled by ei3 admin users by […]
Ping Graphs
When a machine (red box) or a network (green box) are offline in ei3, stopping you from performing remote service, the first thing to check are the physical aspects of the connection: Is the machine online? Are the Amphions online? Has anything been moved or reconfigured? Have there been any recent local network changes? Further […]
VPN Service Guide
Downloading the VPN Service Installer Minimum System Requirements Administrative Access Requirements Installation Instructions Troubleshooting Standard Operation Automatic Updates ei³’s SERVICE requires special software – called the VPN Service – that must be installed and running on your computer. Downloading the VPN Service Installer End-users cannot download the VPN Service software directly. Instead, ei³ attempts to […]
SERVICE – Overview
What is SERVICE? SERVICE is a Software-as-a-Service application that controls the ability for support personnel to remotely access electronic devices that control machines instantaneously across the globe, in a secure fashion. SERVICE securely does away with the connection gap between equipment manufacturers and their installed machines. Machine builders can amplify their diagnostic and troubleshooting capabilities, […]
Disconnecting a SERVICE Session
To disconnect or end a remote service session, simply click on the Close menu option: Clicking this button will display a short survey that must be filled out before the session is considered closed. Please note that some OEM partners have additional fields in this survey. IMPORTANT: if you disconnect your remote session via the […]
During a SERVICE Session
Connecting Initiating a SERVICE session can take up to a minute to complete. To indicate that a session is in progress, the connection status graphic at the top-right of the ei³ web page will turn green and animate, like so: Once the session has been established, the VPN Service icon in the System Tray will […]
SERVICE
ei3’s SERVICE application is the ultimate solution for ensuring “ZERO TRUST REMOTE ACCESS” to industrial networks, bridging the gap between equipment manufacturers and installed machines securely. With SERVICE, machine builders can enhance diagnostic and troubleshooting capabilities, minimizing machine downtime for their customers. This enables them to provide secure, remote, and real-time troubleshooting, drastically reducing travel […]