Downtime Tracking – Codes & Categories

Introduction Use the Downtime Categories and Codes pages to configure downtime categories and codes for use by your plant or facility location. Downtime categories can be used to group downtime codes (e.g. all codes related to electrical failures could be grouped under a category called “Electrical Failures”). These categories can then be used when creating reports and […]

Read More

Remote Service – Machines

The Machines page provides users with an overview of the customers’ machines and the ability to control various aspects and functions of machine remote service. Search Machine – The Search Machine function allows users to search / filter the machines list based on keywords such as Name, Serial Number, or Location. Company Access – This column indicates and controls whether […]

Read More

VPN Remote Service Guide

VPN Service – Overview Installing the VPN Service Step-by-step instructions to install the VPN Service VPN connection status colors VPN Service Troubleshooting VPN Service – Overview The VPN Service creates a secure tunnel from your computer, authenticated by, authorized by, and controlled through the Remote Service system. It connects your computer to the machine with […]

Read More

Quality – Overview

You must have Quality Management enabled on your machine in order to use these features. Testing Methods Status/Description Icon Colors Creating Notes Saving Test Data Clicking in to the Quality menu from the navigation bar will display a page similar to the image shown below: By default, the Job Runs list will display only jobs […]

Read More

Downtime Tracking – Tablet Mode

Accessing Downtime Tracker Overview – Layout & Functions Assigning Downtime   This feature requires API Access and Downtime Tracking enabled on your machine, and the Customer Portal and Downtime Tracking permission levels for the associated user account(s) need to be set to Read only and Read/Write in order to access the tablet mode. Read more […]

Read More

Reports – Overview

Reports New Reports Viewing, Sharing, & Saving Reports Emailing Reports Automatic Delivery Saved Reports Reports Reports are one of the most powerful features of this application. Powerful configuration tools allow users to meet their particular business needs and schedules. Using the automatic delivery feature reports will be dispatched via email to your designated list of recipients. […]

Read More

Downtime Tracking – Overview

Downtime Tracking – Overview Assign Histogram Analysis Export Data Reports Admin Tools Downtime Tracking enables users to identify downtime root causes in order to maximize machine productivity. Downtime incidents are initially classified by category, code, and optional description by machine operators, who have the ability to split and merge downtime events to better reflect actual downtime […]

Read More

Recipe Management – Overview

Recipe Management Recipe Management allows you to create preset machine variables specific for certain jobs, which can be saved and uploaded to specific machines when necessary to easily set machine specifications based on what is being produced. Display Current Catalog & Load Loading A Recipe Run Log Reports Optimizer Alarms Alerts Display Current Displays information […]

Read More

Dashboard – Overview

The Dashboard menu allows the user to get a deeper look at the statistics of an individual machine. Use the machine selection bar at the top of the page to select a machine and view its performance statistics. The page has four sections: Production, Trends, Remote Maintenance, and E-Services Plans. Production Availability Performance Trends Remote […]

Read More

Overview Page – Machine Productivity

The Overview page provides a list of machine badges, each displaying the running state, machine speed, and 24-hour productivity figures shown in OEE values. In order for machine values to be properly calculated, the system needs to know which shift schedules to apply the machine productivity to the right place. This is why it’s important […]

Read More