Using User Groups effectively

User Groups can provide easy and effective user management. When used properly, permissions and rules can be set for several users at once. For instance, if you want to make it possible to track downtime on several cutting machines from one user account, you could: Create a user called Cutter users. Make a user group […]

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How to set up an alert that monitors a machine’s connection to ei3

Alert Actions Creating Alerts Basic Information Options Alerts Schedule Condition Recipients Alert Actions Once an alert has been created, it will display on the main Alerts page in a list. The symbols in the Action column provide the following functions: Create a new alert. See Creating Alerts for more information on alert creation.  Edit an […]

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Pareto

Use Pareto to analyze the impact of your machine’s downtime. You can access the Pareto tool from Downtime Tracking > Pareto. Setup Analyzing Data Saving Graphs Setup Select a machine using the machine selection bar above. Select Codes & Categories – Choose from the radio buttons to personalize your pareto analysis. Choosing an option will […]

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Starting A Remote Service Session

Start Service Starting a remote service session begins by clicking on one of the three available machine keys on the Machines page. Only authorized users are able to start a remote service session with a given machine. Access to the remote service function can be enabled by a customer administrator user. Connection Dialog Upon selecting an available […]

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Preview Machine

The Preview Machine function provides the user with an additional sub-menu of functions leading to more information about the selected machine.  This includes summary, devices, and journal information.  A refresh button  is provided on each page to refresh the information with present values and states. This page is accessible from: The Remote Service Platform, under […]

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Ping Graph

The ping graph function presents network connectivity graphs for both the location and machine connections.  All dates and times shown on the graphs are in the UTC time zone. Access the ping graph from various areas of the application by clicking the  icon. A pop-up window will open displaying two ping graphs (explained below). Ping […]

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API Access – Overview

This function requires having API Access enabled on your machine. API Access provides a rich and powerful web service API with which to access your application data. This product can be used to automate or integrate your internal business intelligence or ERP systems with your machine’s production data. Each user account for a customer has […]

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Data Points – Full Text Search Functions

By default, most pages in the system will load displaying a blank page. Machines with a high volume of data points, for example, may take a while to load fully. By displaying each page as blank by default the system can load faster in your browser, and users can easily find specific entries on a page […]

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Mobile Portal – Viewing Machines

iOS: Go to  System Settings, and find the Mobile Portal app icon. Tap into the settings for the app. Select the Max # Machines option, and choose a selection from the list. Android: Open the Mobile Portal app, and select the  icon from the top right of the screen. Select Settings. Choose the Number of […]

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Quality – Overview

You must have Quality Management enabled on your machine in order to use these features. Testing Methods Status/Description Icon Colors Creating Notes Saving Test Data Clicking in to the Quality menu from the navigation bar will display a page similar to the image shown below: By default, the Job Runs list will display only jobs […]

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