This function is only available for Remote Service Platform users. The Automatic Portal Access option can be found from the Remote Service Platform – Edit User page. Search for a user (search all with the * symbol) – then click on the Edit icon to view the Edit User page. When this function is enabled, […]
I forgot my password. How can I reset it?
A password reset is only a few clicks away. Follow the steps below to get yourself set up with a new password. From the Login page (Remote Service OR Customer Portal), click the Forgot Password link. Fill out the text fields provided on the Reset Password page. You will need to provide your user name […]
User creation did not work – item with the same name already exists. How can I fix this?
Our system stores user names from across all companies and customers to one single database. This means if a user has already taken a username, it will not be available for your use even if it does not show up on your list of users. If you have tried to create a user but had trouble […]
What user level functions are available for the Remote Service product?
Unlike other products in the Customer Portal, the Remote Service product only have two user permission levels: None and Administrator. While anyone can access Remote Service through a secure access key, only administrators can create them. A user with access level of None may not create keys, but can still access a machine with a valid […]
How do user permissions work, and what permissions allow what actions?
There are two types of user permissions: A user’s Admin Access Level (found on the New User or Edit User page) allows users the following permissions: None – No special access all permissions must be granted explicitly. Regular users have no visibility to the “Admin Tools” menu. Location Admin – User has implicit permissions to all […]
How do user groups work?
The User Groups function makes it easy to set up several user permissions for several machines with far less clicks. If you’re setting up several users with the same permissions, rather than clicking through several times on each user to set up their individual permissions, you can make a user group with the set permissions […]
How can I change my password?
From My Profile, click the Change Password menu item on the left side of the page. In the Old Password field, type in your old password. In the New Password field, type in the password you would like to change to. In the Confirm field, re-type the password you would like to change to. The […]
How do I disable a user?
Warning: Disabling a user blocks their account from all access to the system. When you want to remove or delete a user, remember that for long-term audit purposes we don’t completely eliminate the record of that person having once been allowed in. Instead, we disable the user, which blocks their account from all access to the system. Additionally, for security purposes, […]
How do I create a user?
See User Creation for information regarding users. © 2023 ei3 Corporation. Content of this web page is proprietary to ei3 Corporation.