Argo IP addresses allow a service technician or an ei3 agent to remotely access a device using a Remote Service session. Argo IP addresses are assigned to each device by ei3 and can only be used for remote connections (they cannot be used locally). An authorized user can connect to any specific device’s Argo IP […]
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FAQ: Amphion S14 Edge Device Micro-SD Card
This article provides useful information and contains answers to many common questions about the use of micro SD cards in the Amphion. The Amphion S14 Edge Device is capable of using a micro SD card, which, when used, allows the Amphion to cache data while it is collecting. If the Amphion’s internet connection to ei3 […]
How should I set up Amphions on my network?
To connect your machines to ei3, it’s important that you have the proper hardware connected to each machine. There are various ways of doing this, using Amphions – while other options exist, such as data boxes or an Amphion black box model, the most common setup involves a green box connected to red boxes which […]
How can I add a custom FTP IP Address to a device?
Some devices require adding a custom FTP address in order to properly set them up and communicate with them through ei3. This can be done by any user with editing capabilities through the Remote Service web application. In the Remote Service Platform, search for your machine from the Admin > Machines tab, then click the […]
How can I reach an FTP server on a device during a remote service session?
Some of ei3’s Remote Service users may need to reach an FTP server on a machine device during a remote service session. Any remotely accessible device that runs an FTP server must be configured to use passive mode FTP, with standard TCP ports 3001-3004 used for passive FTP data transfer, in order for a Remote […]
Where can I find the IP address of devices?
You can find the IP addresses of devices connected to Amphions by logging in to the Remote Service Platform. In the SERVICE application, go to the Machines tab and use the search bar to find the machine you are interested in. Once you locate it, click the Preview Machine icon . Then, navigate to the […]
How can I check my Amphion’s current firmware version?
There are a few places where you can find your Amphion’s current firmware version: From either the Customer Portal under the Remote Service tab (requires active Remote Service product), or from the Remote Service Platform:1. Go to the Machines tab, and search for the machine or network you’re looking for. 2. Start a remote service […]
Can I assign my own IP to an amphion?
Yes, it is possible to assign your own IP to a black box. Doing so can cause issues with data collection however, and we may need to assist you in this process. Contact us for guidance with this process in order to ensure that data collection continues unhindered. If you’re using OPCUA the reset process […]