How should I set up Amphions on my network?

To connect your machines to ei3, it’s important that you have the proper hardware connected to each machine. There are various ways of doing this, using Amphions – while other options exist, such as data boxes or an Amphion black box model, the most common setup involves a green box connected to red boxes which […]

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How can I add a custom FTP IP Address to a device?

Some devices require adding a custom FTP address in order to properly set them up and communicate with them through ei3. This can be done by any user with editing capabilities through the Remote Service web application. In the Remote Service Platform, search for your machine from the Admin > Machines tab, then click the […]

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Where can I find the IP address of my Amphion and its devices?

You can find your Amphion’s IP address by logging in to the Remote Service Platform. From the Machines tab, search for your machine using the Search bar. Preview your machine information by clicking the Preview Machine icon . In the machine preview window, navigate to the Devices tab to view your device IP addresses (both […]

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How can I check my Amphion’s current firmware version?

There are a few places where you can find your Amphion’s current firmware version: From either the Customer Portal under the Remote Service tab (requires active Remote Service product), or from the Remote Service Platform:1. Go to the Machines tab, and search for the machine or network you’re looking for. 2. Start a remote service […]

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Can I assign my own IP to an amphion?

Yes, it is possible to assign your own IP to a black box. Doing so can cause issues with data collection however, and we may need to assist you in this process. Contact us for guidance with this process in order to ensure that data collection continues unhindered. If you’re using OPCUA the reset process […]

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