It is mandatory that you configure the FTP server of any device in Passive mode and with the dedicated TCP port 3001 to 3004.  Any device on a machine that runs an FTP server needs to be reachable using the Remote Service application and has to be configured to use passive mode FTP with the dedicated TCP ports 3001-3004 used for passive FTP data transfer.
This is also the case for any machine device that runs an FTP server that needs to be reached from the SFLAN or the customer’s LAN.

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