Below is a list of the most recent changes made to the SERVICE Application and Customer Portal. See the complete list of past changes and updates here.
04/12/2025
Infrastructure Upgrade
We’re performing a major upgrade to our European infrastructure to improve performance and resilience:
- Enhanced hardware and network components for better performance
- Additional redundancy for improved reliability
- Increased storage capacity to support growing customer needs
- Higher capacity network components for faster data throughput
During this time, ei3 applications will be unavailable, but data collection will continue uninterrupted.
ei3 System Enhancements
- S14 Ethercat Network Device Management: Enhanced support for both simple and advanced Device LAN setups with streamlined management, new template system for complex network arrangements, and advanced validation to prevent configuration errors. S14 and A14 Amphions now feature user-configurable, multiple Device LAN routing capability.
- Enhanced Alert Notification Control: More granular notification management for email and SMS, with mute and unsubscribe options, giving users better control over their messaging preferences.
ei3 QUALITY: New API & Measurement Features
- Quality API for Business Intelligence: New endpoint returns quality test results for specified machines within defined time ranges. Seamlessly integrate quality data with your business intelligence tools like Tableau. Access via the gear icon in your customer portal.
- Unit of Measurement Field: Added to quality test forms for improved data clarity and standardization across quality tests, ensuring more consistent measurement tracking.
ei3 DOWNTIME: Enhanced Reports & Scrap Data
- Comprehensive Downtime Summary Report: Now displays all selected machines, even those without downtime events, providing complete visibility into your equipment performance status.
- Scrap Data in Performance Reports: View detailed scrap information with categories and reasons in Daily Performance reports. Visualize trends with Pareto charts showing scrap distribution by shift, enabling data-driven decisions about production quality.
ei3 LIFECYCLE: Improved Prediction Services
- New Prediction Job Service: Improved backend service with enhanced scalability and performance for more efficient predictive analytics, delivering better insights for your operations.
ei3 Mobile Portal Update: Version 9.0.15
- New Asset Management: Track downtime events by specific machine assets
- Enhanced Notifications: Customize your push notification preferences
- Improved Performance: Refined charting and machine detail pages
Availability
Application features are available to all eligible customers as of April 10, 2025.
Network and Infrastructure upgrades are planned to be complete by April 12, 2025.
Mobile app updates are available for download in your device’s app store.
