Below is a list of the most recent changes made to the SERVICE Application and Customer Portal. See the complete list of past changes and updates here.
10/24/2024
SERVICE
Network Upgrade in China
Remote service sessions from ei3 users in China to machines in China will now benefit from a major system upgrade, with up to 100 ms ping and 10x speed improvement in network connection performance. All remote sessions made by users outside of China to machines inside China will continue to route through our European data center. Green box Amphions in China now illuminate one of their blue LEDs showing connectivity to the upgraded data center there, and the other to our European data center.
Network Connection Ping Charts Update
To provide SERVICE users with more accurate connectivity assessment prior to starting a remote service session, we’ve also updated our network monitoring ping charts for all Amphions worldwide. The charts now report ping responses that are more reflective of remote service sessions that are made to each machine. This update does not change any remote session network, as all sessions will continue to connect our SERVICE users to the ei3 data center nearest to their target machine, with the exception of sessions to Chinese machines as indicated above. The ping charts will now show the ping responses from the data center that is in the same region as the machine.
New Remote Session Click and Launch
Users in a remote session can now access embedded web pages served by a connected device with a single click on the Session > Devices page. Super Admin Users can set up links for devices universally for all machines that use the same device type, and Admin Users can set up a link for any individual machine device as well. Links can also be added to access external sites commonly used by remote service users.
Network Connection Troubleshooting Tools Update
We’ve made a user-friendly improvement to the Target Destinations Connectivity Test for machine networks, available to Admin Users. The multi-step test will now show relevant results for each step as well as color code the results for pass/fail and show the DNS IP Address used when supported.
CUSTOMER PORTAL
Alert Center Hush and Unsubscribe
In the Alert Center, users can now hush and unsubscribe alerts they receive, whether they set up the alert or not. Alerts must be set up in the Alert Center to use these functions, and only recipients with ei3 accounts of course can access the Alert Center.
SUSTAIN
Dynamic Units for CO2 Emissions
The SUSTAIN Dashboard will now dynamically adjust the units for the CO2 emissions to correspond to the quantity. The CO2 total emissions is calculated in Kg, but when displayed in the dashboard, the units may be grams, kilos, or MT, depending on what fits best.
PRODUCTION
Scrap Tracking: One-Click Scrap Data Entries
Users of our Scrap Tracking module can now add or subtract the number of scrap parts being reported with one-button clicks to increment by 1, 10, or 100 parts.
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