In order to qualify as a Smart Headset session, the following conditions need to be met:

  1. The machine must be headset equipped.
    A headset equipped machine will be marked with a visible headset icon  shown next to it. (A non-equipped machine will display a greyed out icon  displayed next to it).
  2. The user must be using the VPN Service in making the remote service session.  (i.e. other leased line methods are not eligible)
  3. During the remote service session, at least 1 full second of TCP/IP traffic must be observed by the VPN Service between the end-user and the glasses as reported by the VPN Service and the ei3 web service upon the closure of the service session.

If these conditions are not met, the session will not be counted as a Smart Headset session.

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