Even if your machine badge is showing data for your machine, or the Remote Monitoring Snapshot is displaying up-to-date values, you may not see data displayed on your machine charts under Remote Monitoring – Productivity.
Some possible reasons for this are listed below. If the issue is not listed or the answers below do not correct the issue, contact us at e-services@ei3.com for support.
Chart “Summarize By” options are set incorrectly
Try changing the “Summarize By” options on the Productivity chart.
If the machine has not been running for a long time, Summarize By for the quarter, month, or even week may not display values. Try switching to chart view to summarize by day or by shift.
In some cases, often if the machine has just recently started collecting data, the Summarize By Job will not display information. Try switching to chart view to summarize by day or by shift.
Machine OEE data is incorrect
Try changing your machine max speed.
Try reallocating your machine’s shift schedule.
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