What is a data gap, and what can I do about it?

A gap in data can occur when a machine cannot connect to the internet, so its data cannot get to ei³.

Causes of Data Gaps

Data gaps can occur for a variety of reasons. These can be, but are not limited to:

• The machine or other connected devices are powered off.
• A loss of internet connection or disruption in internet service.
• A firewall or an intrusion detection system that prevents connection to ei³.
• A faulty Ethernet cable or switch.
• The wrong red box is installed on the machine, an unmatched green and red box(es) have been connected, or red boxes have been swapped.
• The wrong IP address or network information configured in the green or the red box.

Checking for Data Gaps

There are a few ways to check if you have a gap in data for a machine.

• Go to the MONITOR > Data Snapshot page. This displays the last time data was successfully collected from the machine.
• From the MONITOR > Reports page, generate a Data Gap Analysis based on your preferences.
• Go to the MONITOR > Alerts page and set up a Data Gap Alert. For information on configuring such an alert, see here.

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