This function only works with OPCUA – enabled machines. If you do not meet these requirements, please contact us for assistance in restarting data collection on a machine.

In some cases, you may want to swap or reconfigure a box to add new data points or tags to a data collection job.

Note that adding or editing data points is a delicate process where each character must match – any errors will result in a failure to collect data. For more information on setting up data points, see this article: How to Configure an OPC UA Job

In order to collect properly with these new settings, you will need to restart the data collection job, which can be done in a few easy steps:

1. From the Customer Portal, navigate to Admin Tools > Machines.

2. Click on the green colored icon labelled “Running” (under the Collection column) to stop data collection.The icon will change color to red, and read as “Stopped”.

3. Two data reset icons are available:

 – Clicking the Reset Data Collection icon in the Action column will reset data collection.

A pop-up window will appear in your browser to confirm this action.

The data must be reset if there are any data points added or deleted compared with the most recent data collection run. This will replace the old collection job with a new table, which includes all new items and changes made.

Be warned: Clicking the Reset button will delete all historical data.
A data collection job must be reset if any data points have been added or deleted since the last time the collection job was started.
Contact care@ei3.com to add or delete data points without losing historical data.

 – Clicking the Delete Cached Data icon in the Action column will clear any cached data on the Amphion, fixing any discrepancies in the data cache and ei3’s web data. This can be useful in situations where an Amphion which has been offline for a while has been reconnected and is attempting to transmit large amounts of cached data.  Note that the Amphion must be online for this function to work.

A pop-up window will appear in your browser to confirm this action.

4. Click on the “Stopped” icon to restart data collection. The icon should change back to green and say “Running”.

5. Lastly, verify that the collection job is re-collecting properly. Wait about 5 minutes, then go to the Remote Monitoring > Snapshot page. Check the timestamp shown above the machine data points to confirm that the data displayed is current, as this signifies that the machine is properly collecting data again.

Check the Snapshot page a couple of times to verify that the time stamp of the data displayed, upon repeated refreshing the page, is updating to more recent times.

Note: In some cases, it may take some time for data collection to catch up to current time. Examples include cases when there is substantial data to be processed that is stored locally in cache, or if there is a poor internet connection.
Please contact us if you’re having trouble with data collection during this process.

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