Product Activation – Overview

Product activations allow specific machines access to certain products. With no product active, a machine cannot collect data, track downtime, or have access to any other features available with data collection.

Activating products is done through the Remote Service Platform, on the machine configuration page. If you don’t have access to this platform, contact us to get products activated on your machines.

In the Remote Service Platform, from the Admin tab:

Find your Machine (Click on the Machines tab, and search for the machine, OR drill down from the company/network the machine is on).

Click the  icon to open the machine Product Activations page.

The Machine Product Activations page shows a complete list of product activation history for the selected machine. Product name, status, activation date, and billing information are all displayed.

Product Activation Symbols

There are three colors for product activation keys:

 (Green key) – The product is active on the machine.

 (Red key) – The product has not been activated yet.

 (Grey key) The product has been deactivated, but is still displayed to show the complete product activation record for this machine.

The Status icon displays an indicator showing the current product activation status:

 – The product is active.

 – The product is inactive (deactivated).

 – The product is active but expiring in the next 90 days.

 – The product has not been activated yet.

How To Set Up Products

Here’s how to set up a new product activation on a machine:

From the Machine Product Activation page, click the New  icon in the Action menu.

When the page loads, a new product item will appear in the list, with a red key  icon displayed.

Select the Product you’d like to activate from the drop-down menu.

You can use the Calendar icons  to open up a calendar pop-up and select a Begin Date and End Date for the product activation. Alternatively, a date can be typed into the text boxes. Check the Tacit box if you’d like the product to never expire (No end date).

Select a Billing Party from the drop-down menu. If the billing party isn’t listed, contact us for support.

Hit the Save  icon at the bottom of the list.

When the page reloads, click on the red key icon for the new product. A confirmation pop-up will appear. Click OK, and the page will refresh. The key color should change to green, signifying that the product is now active.

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