Note: This alert function requires Remote Monitoring to be active on the machine.
A missing data alert can be set up for your machine(s) to notify you whenever a gap in data occurs according to the alert parameters that you set. A gap of 10 minutes or more may be defined for each alert set up..
Once configured, missing data alerts are sent out via text or email whenever the parameters of your alert settings have been reached.
This alert can be found from the Customer Portal in Remote Monitoring > Admin Tools > Alerts.
Once an alert has been created, it will display on the main Alerts page in a list.
The symbols in the Action column provide the following functions:
Create a new alert. See Creating Alerts for more information on alert creation.
Edit an existing alert.
Copy an alert.
Delete an alert.
The Enabled column displays whether the alert is enabled or disabled. A green box signifies that the alert is enabled. To enable or disable an alert, see Alerts – Basic Information.
Select Alert Type
Choose the Missing Data option from the radio buttons shown.
Users can enter alert information, select a machine, or choose to enable/disable the alert.
Users can specify alert options – alert frequency, number of alerts, language, and more.
Choose a time period during which alerts should be sent out. For instance, if a machine runs only five days a week and alerts should not be sent out on weekends, configure the Schedule section to match the machine run times.
Enter alert recipients in the text boxes below. Email and text alerts are supported; text messaging fees may apply. Separate multiple entries with a comma.
Not receiving an alert? Read about Alert Status Information to ensure your alert is properly set up.
© 2019 ei3 Corporation. Content of this web page is proprietary to ei3 Corporation.